THE TOTAL ECONOMIC IMPACT™ OF GETT GROUND TRANSPORTATION MANAGEMENT PLATFORM 4 EXECUTIVE SUMMARY TEI FRAMEWORK AND METHODOLOGY From the information provided in the interviews, Forrester constructed a Total Economic Impact™ framework for those organizations considering an investment in the Gett ground transportation management platform . The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that Gett's GTM platform can have on an organization . DUE DILIGENCE Interviewed Gett stakeholders and Forrester analysts to gather data relevant to the industry and solution . DECISION - MAKER INTERVIEW Interviewed the decision - maker of an organization using the Gett GTM platform to obtain data with respect to costs, benefits, and risks. FINANCIAL MODEL FRAMEWORK Constructed a financial model representative of the interview using the TEI methodology and risk - adjusted the financial model based on issues and concerns of the decision - maker. CASE STUDY Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks. Given the increasing sophistication of ROI analyses related to IT investments, Forrester’s TEI methodology provides a complete picture of the total economic impact of purchase decisions. Please see Appendix A for additional information on the TEI methodology. DISCLOSURES Readers should be aware of the following: This study is commis sioned by Gett and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis. Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in Gett. Gett reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester’s findings or obscure the meaning of the study. Gett provided the customer name for the interview but did not participate in the interview.